A State Claims Organization So Good, an Award Has Been Renamed:
Progressive's Arkansas Claims Organization Named Arkansas PIA's "Claims Department of the Year"
Local independent insurance agents say Progressive claims is number one
when it comes to providing fast, caring service to customers
MAYFIELD VILLAGE, Ohio — July 30, 2007 — It used to be, simply, the "Claims Person of the Year" award given by the Professional Insurance Agents (PIA) of Arkansas. Until this year, when members were asked to vote for the claims person they thought was the best at responding to customers' needs, making the claims process easy. "The overwhelming majority of votes came back 'all folks at Progressive claims,'" said Linda Thompson, executive vice president, Arkansas PIA.
What to do now? Well, Thompson thought, that’s pretty simple. Re-name the award. And they did.
The Progressive Arkansas claims organization has been named the 2007 "Claims Department of the Year" by the more than 250 independent insurance agencies in the state that make up the PIA there. More than 70 claims representatives in ten offices make up this organization; they provide fast, caring 24/7 in-person claims service to all customers of The Progressive Group of Insurance Companies, one of the largest auto insurers in the state.
"I'm thrilled to accept the award on behalf of the hard working and dedicated people who make up our Arkansas claims organization," said Kenny Teaster, Arkansas claims manager, Progressive. "An independent insurance agent represents lots of different companies, so to be singled out by Arkansas agents as providing the best claims service among all companies in the state is really special — it means we're doing a great job of making them, and their customers, happy.
About Progressive
The Progressive Group of Insurance Companies, now celebrating its 70th year in business, is the country's third largest auto insurance group and largest seller of motorcycle and personal watercraft policies based on premiums written, and is a market leader in commercial auto insurance.
Progressive is committed to becoming consumers' #1 choice for auto insurance by providing competitive products and rates that meet drivers' needs throughout their lifetimes, superior online and in-person customer service, and best-in-class, 24-hour claims service, including its concierge level of claims service available at service centers throughout the United States.
Progressive companies offer consumers choices in how to shop for, buy and manage their auto insurance policies. The Agency Business sells Progressive Drive Insurance private passenger auto insurance through more than 30,000 independent agencies. To find an agent, go to www.progressive.com. The Direct Business sells Progressive Direct® private passenger auto insurance online at www.progressive.com and by phone at 1-800-PROGRESSIVE. Both businesses offer Progressive's other insurance products, including Progressive Commercial, Progressive Motorcycle, Progressive Boat, etc. Each business makes independent decisions about private passenger car insurance product design and pricing. Progressive and Drive are registered trademarks.
The Common Shares of The Progressive Corporation, the Mayfield Village, Ohio-based holding company, are publicly traded at NYSE:PGR. For more information, visit www.progressive.com.
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Kenny Teaster, Arkansas claims manager, Progressive Insurance, is available for interview.
